Returns & Refunds
You can now return your online Sports Direct order in a few easy steps. All items must have not been used, worn, or washed and are in their original packaging and all tags attached, you have 28 days to return your order from the date it’s delivered.
If your item is faulty, incorrect or exceeds 10kg in weight then please contact our Customer Service team ahead of making a return.
If you’ve had items delivered to you from one of our brand partners, please see additional information for returning those items on our brand partner returns page.
Unfortunately, we are unable to accept returns of online orders in stores, including click & collect orders.
Securely repack your items.
Login to our returns portal using your order number and email address. Select your preferred tracked returns service. We have print at home, paperless and collection options available.
You’ll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point.
Keep an eye out for updates and tracking. You’ll get an email once we receive your returned item. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account.
RETURNS POLICY OVERVIEW
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Send feedbackTo return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.
If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase, such as a till receipt or bank statement.
Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.
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Send feedbackTo return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.
If your item is faulty, we will provide a full refund. Please provide a valid proof of purchase, such as a till receipt or bank statement.
Unfortunately, you can't return swimwear, underwear, pierced jewellery, personalised or bespoke items, items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery.
Please note: Items bought in store can only be returned to stores. You will not be able to return store products via post.
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Send feedbackPlease return each order separately and include any packaging that forms part of the goods with your valid proof of purchase.
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Send feedbackNo.
Stores are only able to accept and process returns for items that were bought from stores.
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Personalisation
To get started with personalisation, select your size then select the “Add Personalisation” option. From there, a dialogue box will open that allows you to customize your boots.
Please be aware that boots with such personalisation take an additional 24 hours processing time once you have received the confirmation of your order processed email. If the option of next day delivery has been selected you will still qualify for premium delivery service, however, the personalisation process will bring a 24-hour additional delay. Boots become non-returnable once personalised.
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Send feedbackThere's nothing better than being able to represent the team that you love. With Sports Direct, you can add the official league badges to the sleeves of your teams t-shirt. They'll look just like the ones worn in the official matches.
1. To begin, pick the size of the t-shirt you require, then click on 'Pick a Player' or 'Choose your own' depending on your preference. The tab will then expand to show an example of your personalisation.
2. To add either one of the Premier, Football or SPFL league badges, click the box below your personalisation example image to opt for the badge you'd like on your t-shirt.
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Send feedbackTo get started with personalisation, select your size then click the 'Add Personalisation' button and a dialogue box like below will open.
We accept up to a maximum of 5 letters and numbers including spaces and we cannot personalise items with inappropriate words.
Please ensure the spelling is correct as we are unable to amend any orders once placed.
We try to maintain parity with league and club shirt designs. All large numbers on football shirts will feature their respective crest at the bottom of the digits (England, Premier League, Rangers, La Liga and SPL). All names on England, Premier League, La Liga, SPFL, Football League and International football shirts will be shown in CAPITAL LETTERS and will be displayed across the top of the back of the shirt in their respective style (Premier League, England, Scottish teams, La Liga club, football league styles for the championship/league one/league two teams) and various styles for other International teams.
For pre-printed shirts, there are no set squad numbers for any player, they are subject to change at any time. We cannot accept liability for changes to players' squad numbers on pre-printed shirts or bespoke personalised shirts.
All shirts that are being personalised are non-refundable and will take an additional 24 hours processing time after you have received your order processed email confirmation. If you have selected next day delivery you will still receive the premium delivery but with an additional 24 delay due to the personalisation process.
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Send feedbackMini numbers are smaller digits that can be added to the front of your England shirt.
Please ensure your number(s) and size selection are correctly entered as products that have been personalised can only be refunded if they are found to be faulty.
Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
All shirts that are being personalised are non-refundable and will take an additional 24 hours processing time after you have received your order processed confirmation email. If you have selected next day delivery you will still receive the premium delivery but with an additional 24-hour delay due to the personalisation process
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Send feedbackWe make it straightforward to personalise your trophies or awards with our personalisation service.
Type the text that you’d like to have appeared on the trophy in the text boxes provided and select the "Add to bag" option when complete.
The maximum characters we allow per line is 20 with a maximum of 3 lines in total. Spaces are counted as a character.
We cannot personalise items with inappropriate words.
Please ensure that, before you complete your order, chosen letters, wording, number(s) are correctly entered. Any products that have been personalised can only be refunded if they are found to be faulty.
All items that are being personalised will take an additional 24 hours processing time after you have received your order processed confirmation email. If you have selected next day delivery you will still receive the premium delivery but with an additional delay due to the personalisation process.
Vond je het nuttig? Ja Nee
Send feedbackAll personalised items, including football shirts and boots, are non-refundable. They will take an additional 24 hours processing time after you have received your order processed email confirmation.
Any of our products that have been personalised can only be refunded if they are found to be faulty.
Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
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Send feedbackWe're sorry to hear there is a problem with your item.
In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.
Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Services team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.
Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
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Send feedback
Site Policies
If you access the Website, and/or place an order for goods, you agree to be bound by these terms and conditions. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website.
You should save a copy of these terms and conditions for future reference and if you have any questions about the Website please contact Customer Services.
The following definitions are used in these terms:
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Send feedbackADD TO BAG: Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order). Click 'Add to Bag'.
CHECKOUT: Once you have added all of the products you wish to order, click on the ‘My Bag’ icon in the top right hand corner. Review the contents of your bag and make sure all specifications meet your requirements then, click "Continue Securely".
ACCOUNT/GUEST: Enter your email address. If you already have an account, you will be asked to enter your password to log in, or you can choose to continue as a guest without logging in. If you do not have an account, you will be given the opportunity to register for an account or to continue as a guest.
DELIVERY: Select your preferred delivery method. Not all delivery options are available for all products.
PAYMENT: Select your preferred payment type on our secure payment page. Your payment will be collected from you by, or on behalf of, the Seller (depending which payment option you choose). You should also enter any gift card/vouchers/promo codes on this page. On receipt of your order, an authorisation will be created on your account which will refer to the Website brand. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. In the event that your order cannot be fulfilled, a request will be sent to your bank to cancel the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon the cancellation of the payment.
ORDER ACKNOWLEDGEMENT: Following submission of your order you will be sent an automated order acknowledgement to the email address used to place the order. An order acknowledgement does not mean that your order has been accepted. All orders are subject to availability of the products and formal acceptance by the Seller (which is in the order confirmation).
ORDER CONFIRMATION: When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order. This is when a contract for you to purchase the goods from the Seller is formed. The contract to sell goods to you only relates to those goods listed in the confirmation email. By placing an order through the Website, you warrant that you are legally capable of entering into a binding contract.
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Send feedbackA description of the main characteristics and prices of goods are on the product pages of the Website.
For Customers based in the UK and the EU: the price includes all applicable taxes.
For Customers based outside the UK and outside the EU: the prices for goods on the Website may not include all applicable taxes. Please see Customs Charges and Import Duties for further details.
Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the Website may differ to prices in our retail stores, catalogues or elsewhere.
The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the Website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.
The Seller is under no obligation to sell incorrectly priced goods to you at the incorrect price.
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Send feedbackDelivery costs are additional to the displayed price and vary depending on the delivery service you select, the country of delivery and the quantity/weight of goods ordered.
If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs.
Please note we are currently unable to deliver to PO Boxes.
Some items cannot be cancelled or returned, click here for more details.
Delivery options
Click Here to view our UK delivery options.
We always aim to dispatch all goods in stock as quickly as possible. The maximum UK delivery lead time for goods is 30 days unless specifically agreed by We with you.
Delivery of pre-order Items
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK.
Split delivery
We may split delivery of your order into several parcels based on stock availability. You will not be charged extra for this method of shipping. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery".
Cancellation period for online purchases
In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days from the day after your items are delivered (or someone receives the items for you) or you collect your online purchase items from one of our stores (UK Mainland only) to change your mind and return the items back to us.
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order)
If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see the dropship /marketplace terms.
For all valid items returned within the cancellation period, you may notify us that you are cancelling your order but you do not have to. If you choose to do this, please contact us here or write to us by post at:
Customer Returns
Unit B
Brook Park East
Shirebrook
UNITED KINGDOM
NG20 8RY
Please give us a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
You can also use the Returns Form , but you do not have to. To use the form, simply print it off, fill it in and, either scan and email it to us or post it to the address above.
Returning items
You must return your items by post to the Returns Address no later than 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us.
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order).
Any returns are at your own risk. For your protection, We recommend that you return your items either by courier or by tracked post.
You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Where an item cannot, by its nature, be returned by post (for example an exercise bike) we charge a collection fee.
The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return.
You have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation. This applies to all items that are returned.
Refunds
We will refund you (or will arrange a refund on our behalf) in full for any items you return but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items.
If you are returning all items in your order, we will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. We will not refund any Next Day, Express, Saturday or other premium component of any delivery charge. If you are not returning all the items in your order, the initial delivery cost will not be refunded to you.
You will be refunded using the same payment method originally used to purchase the returned item(s) (unless you have expressly agreed otherwise). If you cannot be refunded using the original payment method then a cheque will be raised to the address on the order. You will be refunded no later than 14 days after the day we receive the items you are returning.
Once a refund has been issued you will receive a confirmation email detailing the amount which has been refunded and the item(s) we received back.
Returning items that have been sent out incorrectly
Please return to the Returns Address and clearly state the reason for return is that it has been sent out incorrectly.
Defective items
In the unlikely event that you receive a defective product, you will be entitled to one of the following remedies:
Tier 1: within 30 days of receiving the defective item, you can choose to receive either:
The Tier 1 right to reject, for perishable goods that would not be expected to last for 30 days, lasts only as long as such perishable goods would reasonably be expected to last.
Tier 2: if more than 30 days have passed after you received the goods, you can claim a repair of the defective item (but not a refund).
Tier 3 if the repair is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:
If you think you have received a defective item, please return the items back to us including details where possible of:
We will examine the returned items and notify you of your refund or repair by email within a reasonable period of time.
We will process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm by e-mail that you are entitled to a refund for defective items. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise).
Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. We will not refund any Next Day, Express or other premium component of delivery.
If you have a query about returning goods, please contact Customer Services.
Returns and exchanges for in-store purchases
For faulty or defective items that have been purchased in-store, please follow the guidance given above or return your item(s) in-person to one of our stores.
If you change your mind and the item is not defective, please return your unwanted item(s) within 28 days of purchase to one of our stores, along with proof of purchase and you will be offered a credit note or exchange. We cannot accept returns after this period.
The same requirements regarding packaging and caring of items applies as mentioned above in the online returns section.
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Send feedbackLimitation of liability
Events outside our control
Written communications
Applicable laws require that some of the information or communications the Seller sends to you should be in writing. By accessing the Website, you accept that communication with the Seller will be primarily electronic through e-mail or notices posted on the Website. For contractual purposes, by accessing the Website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Seller provides to you electronically comply with any legal requirement that such communications be in writing.
Intellectual property rights
Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.
Safety warning
Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. The Seller recommends that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained.
WEEE Regulations
Governing law and jurisdiction
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Send feedbackWe take Customer feedback very seriously and aim to deal with complaints as quickly and effectively as possible.
To raise an issue or to make a complaint relating to orders placed through the Website, please contact Customer Services. To assist us in dealing with your complaint, please detail all aspects of the complaint, including your order number and your preferred contact details.
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Send feedbackGift Cards can be used to purchase orders made on the Website being delivered within the UK and Ireland and for items purchased at one of our stores within the UK. Gift Cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the Gift Card the remaining balance will be stored on the Gift Card. No cash change will be given. Gift Cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Please treat Gift Cards as cash, we will not accept liability for lost, stolen or damaged cards. Gift Cards are valid for 24 months from the date of purchase. Any balance remaining after expiration of the validity period will be cancelled.
If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card's original value first, and any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned item(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card's original value.
Gift Cards cannot be used to buy further Gift Cards.
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Send feedbackTo help us to prevent fraud, We may require documentation to verify a Customer’s details or may require a landline telephone number. Card Fraud is illegal, and perpetrators will be prosecuted.
The following documentation may be required to complete our due diligence checks –
Personal identification - Photo ID - (Passport, Driving Licence or Birth Certificate)
Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back)
Failure to comply with the verification checks will result in the order being cancelled
We reserve the right to cancel any order we do not believe to be genuine
If we identify a transaction as being potentially fraudulent we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.
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Send feedbackUnless they are defective, faulty or damaged, you may not cancel or return any of the following items:
Refunds will only be offered in accordance with your statutory rights (which remain unaffected).
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Send feedbackWe occasionally have offers, promotions or competitions running on our Website and in our stores. This might include offers on “ex display” items which are marked down in price to clear. They may have been a display model in one of our stores and as such may show signs of discolouration, slight marks and evidence of prior fitting. Faults are NOT of a serious or structural nature and are usually minor marks. Some offers carry a maximum quantity per Customer. If this is applicable, this is detailed on the individual offer.
Specific terms may apply to an offer, promotion or competition which will be referenced in any marketing of the offer, promotion or competition and available to view in our Current Promotions.
Free delivery offers, when available, only apply to orders for delivery to the UK Mainland (which excludes the Shetland Isles, Outer Hebrides, Guernsey, Jersey, Isle of Wight, Isle of Man, Isle of Scilly and Northern Ireland). Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Free delivery offers cannot usually be used in conjunction with any other offer, promotion or discount code.
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Send feedbackWhen you select a product on the Website that will be delivered to you directly by a Partner Brand (as shown in the table below), you will be notified of this ahead of your purchase.
| BRAND PARTNER | PARTNER PROGRAM PRODUCT RETURNS ADDRESS |
| The Ace Supply Co. | Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD |
| Activity Superstore | To make a return, please reach out to our Customer Services team. |
| Alan Symonds and Company Ltd | Please return items to the following address: Alan Symonds & Company Ltd Westminster House, Bakewell Road, Orton Southgate, Peterborough, PE2 6WA |
| Arora Design Limited | Please return items to the following address: Arora Design Ltd, Buccleuch Mills, Langholm Dumfriesshire DG13 0EB |
| Aye Do Ltd | Please return items to the following address: 13 Murieston Green, Murieston, Livingston, EH54 9EQ |
| Babymore | To make a return, please reach out to our Customer Services team. |
| Baltic Pine / Comfy Living | To make a return, please reach out to our Customer Services team. |
| Boxer | Please make returns to the following address: Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS |
| Bunty Pet Products Ltd | Please return items to the following address: Unit 1, St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN |
| Cannondale | Please return items to the following address: Cannondale UK - Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU |
| Corporate Trade Solutions | Return using our portal HERE |
| Crafters Companion Ltd | Please return items to the following address: Crafters Companion, St Cuthbert's Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW |
| Craghoppers | Return using our portal HERE |
| Create Your World Ltd | Please return items to the following address: Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF |
| Dare 2b | Return using our portal HERE |
| Designer Travel Goods | Return using our portal HERE |
| Dezac Ltd | To make a return, please reach out to our Customer Services team. |
| Digitek Trading Ltd | To make a return, please reach out to our Customer Services team. |
| Downland Bedding Co Ltd | Please return items to the following address: Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER |
| Dreams 'n' Drapes | Please return items to the following address: JRS Online Returns, Unit 1-2 Cleggs lane Industrial Estate, Ravenscraig Road, LIttle Hulton, Manchester, M38 9PU |
| Extra UK | Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF |
| Firelog Limited | Please return items to the following address: Returns Dept at House of Fraser, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA, |
| Fizz Creations | Please return items to the following address: Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA |
| Gablemere Ltd | To make a return, please reach out to our Customer Services team. |
| GAME | Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ |
| Gardeco Ltd | Please return items to the following address: Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL |
| Gem Order Limited | Please return items to the following address: Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU |
| Get The Label | Please return items to the following address: Returns department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ |
| Greenside Packaging | To make a return, please reach out to our Customer Services team. |
| Gul | Please return items to the following address: Gul Watersports Ltd., |
| High Street TV | Please return items to the following address: High Street TV Corby, PO Box 7903, CORBY, NN17 9HY |
| Home Curtains UK Ltd | Please ensure that items are returned exactly as they are received. Please return items to the following address: Home Curtains, Stoney street, Sutton in Ashfield, Nottingham, NG17 4GH |
| I-Ride | Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL |
| IGSM Ltd | Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT |
| International Bullion and Metal Brokers | Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE |
| J and R Sports | Please return items to the following address: SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY |
| JS International Ltd | Please return items to the following address: JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ |
| Kipfold Limited | Please return items to the following address: Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ |
| Lassic Ltd | To make a return, please reach out to our Customer Services team. |
| Lloyd Pascal and Company Limited | Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ |
| Lonsdale | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Lucky Dip Ltd | Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX |
| Mashco Ltd | To make a return, please reach out to our Customer Services team. |
| Meroncourt Europe | Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG |
| Momentum Hyper | Please return items to the following address: RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY |
| MV Sports | To make a return, please reach out to our Customer Services team. |
| Pacific Cycle | Please return items to the following address: Pacific Cycle UK – Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU |
| Peers Hardy | Please return items to the following address: Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley, Solihull, B37 7GN |
| Phoenox Textile Limited | Please return items to the following address: |
| Premier Decorations | Please return items to the following address: Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ |
| Prestige Touch | Please return items to the following address: Linmar House,East Portway Business Park, Andover, SP10 3LU |
| Pure Electric | A Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand. Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made. Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged. |
| Raleigh | A Raleigh Return Number must be obtained before any return is sent back to the Partner Brand. To obtain your Raleigh Return Number please reach out to our Customer Services team. |
| Rashmian Ltd | Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ |
| Regatta | Return using our portal HERE |
| Rewards and Gifts Ltd | Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT |
| Robbie Toys | Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ |
| Rock Luggage | Please return items to the following address: 24 Wadsworth Road, Greenford, Middlesex, UB6 7JD |
| Rockport | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Sabichi Homewares Limited | Please reach out to our Customer Services team. |
| S Green & Sons | Please return items to the following address: 20 Commercial Rd, London, N18 1TP |
| Shankar (UK) Ltd | Please return items to the following address: Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL |
| Snowtime | Please return items to the following address: Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire FY4 4QE |
| Spencer Grace | For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 info@hy-pro.co.uk Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY |
| Sports Directory | Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG |
| Tyrone Textiles | Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN |
| Upgrade Bikes | Please use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition. Please return items to the following address: Upgrade Bikes, AB Star Road, Partridge Green, West Sussex, RH13 8RA |
| Valbonne Lingerie | Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ |
| VeloBrands | Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF |
| Welcome Furniture | To make a return, please reach out to our Customer Services team. |
| Weybury Hildreth Limited | Please reach out to our Customer Services team regarding faulty returns. Otherwise please return items to the following address: Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ |
| ZyroFisher | Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR |
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