Support : Sports World Netherlands

Black Friday 2024
- FAQs
  FAQs
  Black Friday - I'm thinking of ordering, how do I qualify?
  With our Black Friday promotion you can receive a Black Friday voucher to spend on future purchases by placing a qualifying order.
  You must use the same email address/account when placing qualifying order.
  There is a limit on the amount of vouchers you can qualify for (please see the Terms & Conditions for further details).
  There are no brand exclusions and the spend can be inclusive of full price and/or sale items.
  Please note that qualifying spend does not apply to:
  Orders placed before or after the Promotion Period
  Pre-order items
  GAME consoles
  The full value of any purchase made using another promotion or discount code (e.g where a product is subject to a buy one get one free offer or discounted, only the amount paid will be included in the Qualified Spend)
  The value of any gift card, voucher or credit note
  The purchase of any gift card
  Delivery charges
  If items from a qualifying order are cancelled for a reason not requested by you this does not affect your eligibility. However, if a cancelation is requested by you, this will affect your eligibility.
  The promotion will run from 22nd November 2024 until 11:59pm 5th December 2024.
  The full terms and conditions for the Black Friday promotion can be found on our website by pressing 'Promotion Terms' at the bottom of our homepage.
  
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  Black Friday - I've placed my order, when will I get my voucher?
  For Online Orders:
  Here is what to expect after placing your order...
  Once the Black Friday promotion ends (from 5th December 2024), we will automatically assess your order to confirm if it qualifies for the promotion.
  We will send a further email to you at that time to confirm if you qualified.
  If you do qualify, you can expect to receive your Black Friday Voucher email from Monday 9th December 2024 (please allow up to 7 working days from the date of order dispatch/ collection).
  Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience.
  For In-Store Orders:
  You'll receive a physical Black Friday voucher at the till when you place your order. Please keep this voucher safe as we cannot replace lost vouchers.
  Your Black Friday voucher can be redeemed when shopping online or in-Store from 9th December 2024, and it will remain valid for two years.
  
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  Black Friday - Did my order qualify?
  If you’re unsure if your order qualifies, please go ahead and check that your order meets the following criteria-
  Your order was placed between 00:01 (GMT) 22nd November 2024 and 23:59 (GMT) 5th December 2024, with a total above the qualifying amount (see Terms & Conditions).
  Pre-order items are excluded from the qualifying total. If your order includes any pre-order products, their value will not count towards the promotion total.
  GAME consoles are also excluded from the qualifying total. If included in your order, their value will not be counted.
  The qualifying order total must reflect the payable amount for goods only; delivery charge, discount codes, gift card values, and similar deductions do not apply.
  You have not exceeded the maximum number of vouchers allowed during this promotion (see Terms & Conditions). If you've placed multiple orders throughout the promotion, all spend during the period will accumulate towards the vouchers limit.
  All Vouchers are valid from 9th December 2024 for two years.
  The full terms and conditions for the Black Friday promotion can be found on our website by pressing 'Promotion Terms' at the bottom of our homepage.
  Please note the Black Friday promotion is assessed automatically. Our Customer Service team will not be able to confirm your eligibility or speed the process up for you. We appreciate your patience.
  
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  Black Friday - When can I use the Black Friday voucher?
  
  Black Friday vouchers can be used from 9th December 2024 & will be valid for 2 years.
  You can redeem your voucher when shopping online or in-store.
  
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  Black Friday - What if I return an item?
  
  If an order qualifies for a Black Friday voucher and one or more products within that order are later returned, the voucher will be cancelled should the total spend lower your qualifying spend.
  If the voucher is used ahead of any items being returned, at the time your return is processed in our warehouse the value of the used voucher will be deducted from any refund amount relating to such return.
  
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Orders & Payments
- Completed Orders
  Completed Orders
  
  Wrong/Faulty item received
  
  We’re sorry to hear there are issues with your order.
  Please contact our Customer Services team within 28 days from the delivery date with full details of the wrong item that you've received and we will investigate this for you.
  When contacting us, please also provide a clear image showing the tags and product code to show our Customer Services team the wrong item so we can better help you.
  
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  I'm missing items(s) from my order
  
  We’re sorry there’s items missing in your order.
  Before contacting our customer service team, please make sure to check your emails as we will notify you if any items have either been dispatched separately (if your order contains more than one item) or an item was out of stock when packing.
  If you look at your email and notice that there is a “0” in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping.
  If the delivery note says an item should be in your parcel but it isn't, please get in touch with us. Be sure to include any information about which item(s) you believe are missing, including what products you have already received from your order.
  
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  Why has my order/item(s) been cancelled?
  
  Sorry your order or item(s) have been cancelled.
  If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.
  An order will also be cancelled if the billing address details don't match the details your bank has on record.
  We send an email out to confirm the cancellation and you have not been charged.
  
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  My order has been cancelled, but it appears that I have still been charged
  
  If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.
  The time might depend on your banks processes.
  
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  I haven't received my gift card
  
  Please check your or the recipient’s junk folder if you haven’t received your gift card or eVoucher.
  If you still can’t find it, please contact us and we will be happy to help.
  
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  My item is incomplete (Missing parts)
  
  We're sorry to hear there is a problem with your item.
  Please contact our Customer Services team within 28 days of the parcel being delivered. When contacting us, please let us know details of which part is missing and include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
  
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  My item is damaged
  
  We are sorry to hear your item is damaged.
  If your item has been delivered damaged, please get in touch with our Customer Services team within 28 days from the delivery date so we can help you.
  Please include a photo of the parcel/item packaging showing any signs of damage so that we can better understand the problem and help you further.
  
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- Placing Orders
  Placing Orders
  What payment options are accepted?
  We accept most well known payment methods:
  Alipay
  American Express (AMEX)
  Apple Pay
  Bancontact
  Gift Cards
  Giropay
  iDEAL
  Maestro
  Mastercard
  P24
  PayPal
  SOFORT
  VISA
  VISA Debit
  The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
  There might be some exceptions where certain payment methods won't be available and certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will only see the options available to you in the checkout process. For example, pre-orders can't be paid with PayPal.
  If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method.
  If you're using a gift card and you don't spend the whole amount, the remaining balance will be stored on that gift card.
  You can't buy gift cards using gift cards as a payment option.
  
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  What is payment authentication?
  
  Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
  Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
  How do I activate my card?
  You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.
  Who do I contact for further information?
  If you require more information around the payment authentication process, please contact your card issuer directly.
  If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
  If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
  We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
  Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
  
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  Payment issues
  If you are getting error messages when making a payment, please make sure you have entered all the details correctly. You might want to contact your payment provider to make sure there are no problems with your account.
  If you’re still experiencing problems, please contact us and include as much detail as you can around the error:
  The error message you are seeing
  A description of the problem
  What payment method you are trying to use
  What the products are you’re trying to purchase
  What internet browser you are using or if you are using our app
  Any other details that could be useful
  If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. Your card provider will have more information.
  If you are using PayPal, please contact them directly.
  
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  Why is my bank showing two charges for my order?
  
  We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. The funds are then debited when we have processed your item(s) for delivery. Sometimes this shows up as two charges and will correct itself within 2-3 working days.
  In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
  
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  Can I use my gift card online and in store?
  Yes, Gift cards can be used in UK branches of our Flannels stores as well as online. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. You will see the options available to you during the checkout process.
  You can use the full or part balance of your gift card. Any remaining value will be stored on the gift card. You can also use your gift card as part payment, together with any other approved payment option.
  Here are some further terms and conditions around our gift cards;
  Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
  Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
  Gift cards are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
  Gift cards cannot be used to buy further gift cards.
  Gift cards cannot be used by customers outside of the United Kingdom.
  
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  Can I use my credit note online and in store?
  Yes, credit notes can be used in UK branches of our Flannels stores as well as online.
  You can use the full or part balance of your credit note. Any remaining value will be stored on the credit note. You can also use your credit note as part payment, together with any other approved payment option.
  Here are some further terms and conditions around our credit notes;
  Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
  Credit notes should be treated as cash: we will not accept liability for lost, stolen or damaged cards.
  Credit notes are valid for two years after their purchase. Any remaining balance will be cancelled on the expiration date of the card.
  Credit notes cannot be used to buy further gift cards.
  Credit notes cannot be used to buy further gift cards.
  
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  Can I cancel or make changes to my order?
  
  No, you can't cancel your order or make changes to your order. This includes adding or removing items, changing colours or sizes, changing delivery addresses, delivery options or the email address on the order.
  Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
  If you've changed your mind and no longer need the item, please arrange for the item to be returned once received. Or if you're wanting to order something else, you will need to place a separate order in the usual way.
  
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  Apply Gift Card, eVoucher or Credit Note
  
  Select the items you wish to purchase and proceed to the checkout as normal.
  When in the payment stage of checkout you will need to click ‘use Gift Card/eVoucher’ and follow the instructions.
  
  If you wish to apply another voucher to the same order please follow the above steps again.
  
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  How do I apply a discount code?
  
  Here are the steps to apply your promotional code or discount code to your order.
  1. Add your item(s) for the discount to your bag.
  2. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button.
  3. Continue through the checkout process until you reach the payment page.
  4. Under the list of payment options you will see an option to "Apply Promotional/Discount Code":
  Select this option, input your code and then select "Apply.”
  If successful, you will see a discount applied to your order on the right-hand side in the "Order Summary.”
  Please note that terms and conditions apply to all of our promotions and sales. There may be brands or departments that are excluded from our promotions. All promotions are subject to stock availability and promotional codes can no longer be honoured after their end date.
  
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- Product Info
  Product Info
  
  How do I find my size?
  
  Sizes vary with different brands and styles.
  We have a size guide that will show you clothing and footwear sizes to help you make an informed decision about your purchase.
  
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  Item out of stock?
  
  Sometimes you need to be quick! We only show items on our website that are in stock. Check back as we re-stock as well as getting new items regularly.
  Our Customer Service team will not know if an item is coming back in stock.
  Many of our online products are also available in some of our stores, but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.
  
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  Is there a limit to how many products I can buy?
  
  If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message:
  You have requested quantities for a product that exceeds our stock level. Please reduce the amount or remove the items and try again.
  If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase.
  Many of our online products are also available in some of our stores but usually in limited quantities and for a limited time. You can contact your local Flannels store to check their stock.
  
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  Size Guide
  
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  Product Information
  
  Most of our product information can be found on our website, when viewing the product page. This includes the images showing what the product looks like. We also show more information on the product description, or within the product specification such as materials, sizing etc.
  If you have checked the website and are still needing additional information which isn't covered, please get in touch with our Customer Services team so we can help you further.
  When contacting it may help to provide a clear image/screenshot showing the product which you need more help with so we can better help you.
  
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Personalisation
- Personalisation
  Personalisation
  How do I add a personalised flag/colour/emoji to my boots?
  To get started with personalisation, select your size then select the “Add Personalisation” option. From there, a dialogue box will open that allows you to customize your boots.
  To add a personalised name to your boots, type the name you require into the Letters’ text box. We accept up to a maximum of 5 letters. All text will be printed exactly as they are entered. Please ensure the spelling is correct. We are not able to edit or correct any items after your order has been placed.
  To add colour select the colour available from the drop down list. It is only possible to print one colour per pair of boots.
  To add a flag or emoji to your boots, select the option then choose from the from the drop down list. Printed flags do not qualify as a standalone item. Flags can only sit on a boot as an add-on to the personalised text option. We will print both boots with any text or flag in an appropriate position and any print work will be sure not to obstruct the performance of the boot in any way.
  Please be aware that boots with such personalisation take an additional 24 hours processing time once you have received the confirmation of your order processed email. If the option of next day delivery has been selected you will still qualify for premium delivery service, however, the personalisation process will bring a 24-hour additional delay. Boots become non-returnable once personalised.
  
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  How do I add Premier/Football/SPFL League badges?
  
  There's nothing better than being able to represent the team that you love. With Sports Direct, you can add the official league badges to the sleeves of your teams t-shirt. They'll look just like the ones worn in the official matches.
  
  1. To begin, pick the size of the t-shirt you require, then click on 'Pick a Player' or 'Choose your own' depending on your preference. The tab will then expand to show an example of your personalisation.
  
  2. To add either one of the Premier, Football or SPFL league badges, click the box below your personalisation example image to opt for the badge you'd like on your t-shirt.
  
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  How do I add a personalised name/number?
  To get started with personalisation, select your size then click the 'Add Personalisation' button and a dialogue box like below will open.
  To add a personalised name to your shirt, pick a players name from the 'Pick a Player' options available or type the name your require into the 'Choose Your Own' tab option.
  To add a number, type your required number into the 'Number' text box.
  We accept up to a maximum of 5 letters and numbers including spaces and we cannot personalise items with inappropriate words.
  Please ensure the spelling is correct as we are unable to amend any orders once placed.
  We try to maintain parity with league and club shirt designs. All large numbers on football shirts will feature their respective crest at the bottom of the digits (England, Premier League, Rangers, La Liga and SPL). All names on England, Premier League, La Liga, SPFL, Football League and International football shirts will be shown in CAPITAL LETTERS and will be displayed across the top of the back of the shirt in their respective style (Premier League, England, Scottish teams, La Liga club, football league styles for the championship/league one/league two teams) and various styles for other International teams.
  For pre-printed shirts, there are no set squad numbers for any player, they are subject to change at any time. We cannot accept liability for changes to players' squad numbers on pre-printed shirts or bespoke personalised shirts.
  All shirts that are being personalised are non-refundable and will take an additional 24 hours processing time after you have received your order processed email confirmation. If you have selected next day delivery you will still receive the premium delivery but with an additional 24 delay due to the personalisation process.
  
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  How do I add mini numbers to the front of my shirt?
  
  Mini numbers are smaller digits that can be added to the front of your England shirt.
  Please ensure your number(s) and size selection are correctly entered as products that have been personalised can only be refunded if they are found to be faulty.
  Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
  All shirts that are being personalised are non-refundable and will take an additional 24 hours processing time after you have received your order processed confirmation email. If you have selected next day delivery you will still receive the premium delivery but with an additional 24-hour delay due to the personalisation process
  
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  How do I personalise a trophy?
  
  We make it straightforward to personalise your trophies or awards with our personalisation service.
  Type the text that you’d like to have appeared on the trophy in the text boxes provided and select the "Add to bag" option when complete.
  The maximum characters we allow per line is 20 with a maximum of 3 lines in total. Spaces are counted as a character.
  We cannot personalise items with inappropriate words.
  Please ensure that, before you complete your order, chosen letters, wording, number(s) are correctly entered. Any products that have been personalised can only be refunded if they are found to be faulty.
  All items that are being personalised will take an additional 24 hours processing time after you have received your order processed confirmation email. If you have selected next day delivery you will still receive the premium delivery but with an additional delay due to the personalisation process.
  
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  Can I return personalised items?
  
  All personalised items, including football shirts and boots, are non-refundable. They will take an additional 24 hours processing time after you have received your order processed email confirmation.
  Any of our products that have been personalised can only be refunded if they are found to be faulty.
  Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
  
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  My item has the wrong personalisation
  
  We're sorry to hear there is a problem with your item.
  In most cases, we will personalise the product to the specification you asked for when you placed the order. For orders placed online, we also send an order receipt email, which confirms the items ordered, alongside which personalisation details you provided. We would recommend you check this first during cases where the personalisation is not accurate on your product.
  Due to the nature of personalisation, it is possible that mistakes could be made on rare occasions during the production process. If this is what has happened with your order, please contact our Customer Services team within 30 days of the parcel being delivered. We would also recommend you send a photo of the mistake to help us better understand the problem.
  Please note: Because there are no set squad numbers for any player, they are subject to change at any time. Given that, we cannot accept liability for changes to players squad numbers on pre-printed shirts or bespoke personalised shirts.
  
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Stores & Services
- Stores Information
  Stores Information
  
  Store Finder
  
  View our Store Finder to find all our stores in your area.
  
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  I'd like to leave feedback about one of your stores
  
  If you want to let us know about a recent visit to one of our stores please get in touch.
  When contacting please include the location, date and time of your visit so we can help you.
  
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My Account
- Getting Started
  Getting Started
  
  How can I change details and marketing preferences?
  
  You can see and manage most of your details when you login.
  Just head over to My Account to manage your account and password,
  Under Contact Preferences for and you'll be able to see your current preferences and make changes to them online.
  The Manage Cards section allows you to update payment details.
  
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  How do I register for an account?
  
  Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
  When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
  To register with your active, valid email address, please click here.
  Once you have followed the steps of setting up your account you can update your details using the My Account section of our site. Here you can manage your addresses, payment cards and keep an eye on your orders.
  
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  How do I create or change my password
  
  Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system.
  When you create your account you can opt in to receive our newsletters, keeping you up to date on the latest trends, special offers and promotions.
  To register with your active, valid email address, please click here. You will be asked to create a password for your account.
  If you already have an account with us but can't remember your password, you can use the forgotten password link to re-set it by following the steps.
  You can manage your account and your password in the My Account section.
  
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  How do I create or change my email address?
  
  For our customers’ security we don’t allow change of email address.
  If you need to use an alternative email address, we’d ask you to create a new account.
  
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  How do I buy online?
  
  You can search for items in a few different ways, to then add them to your shopping cart.
  There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration.
  As you search your way through, you will see the different items found in that search or under that category for you to make your selection around colour, size and quantity before adding it to your basket.
  When you're happy with your selection you can proceed to checkout where you will select your preferred delivery option, make your payment and look forward to receiving your items.
  
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  How do I pre-order an item?
  
  Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone.
  The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. This means the whole order is only shipped once the pre-order item is available.
  We show dates on the site for the expected available date for our pre-order items, but they can change and should be taken as a guide. We will keep you updated as soon as we send it out.
  When you place an order with us, your bank will put an authorisation hold of the amount against the order. This will show as a pending amount on your statement.
  We will only charge you once the order has dispatched.
  
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  Unsubscribe/Delete Account
  
  Having an account is free and enables you to shop easily without having to enter your details each time. It also gives you an easy overview of your order history.
  If you want to deactivate your account, please contact us confirming your registered email address and name on the account.
  Once we have cancelled your account you will receive an email confirmation.
  
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- Technical Issues
  Technical Issues
  Add to safe sender list
  
  Sometimes you may run into trouble and not receive account emails that we are sending to you. That’s problematic because we communicate shipping notifications, billing errors and order updates via email. By adding our email address to your safe sender list, you’ll ensure that you receive our emails into your inbox and reduce the chances of having problems receiving emails from us in the future.
  Each internet service provider (ISP) has spam filters which keep both white-listed addresses and blacklisted addresses. If an address is on a person’s whitelist then mail from the specific sender will be allowed.
  To ensure that you receive our emails please follow the instructions below to add our email addresses to your address book for your specific ISP.
  Hotmail
  1. Open your inbox
  2. Click "Options" (at the top right-hand corner of the screen) then "More Options" at the bottom of the dropdown list
  3. Select "Safe and Blocked senders" then click "Safe Senders"
  4. Copy and paste our email address into the box provided and click "add to list"
  5. Our email address has been successfully added to your safe sender list
  Microsoft Office Outlook 2003
  1. Open your inbox
  2. On the toolbar click "Actions"
  3. Select "Junk E-mail" from the drop-down menu
  4. Select "Add sender to safe senders list"
  5. A dialogue box may appear with the words "The sender of the selected message has been added to your safe senders list". Click OK to confirm
  6. The email address has now been entered into your Outlook contacts list
  Yahoo!
  1. Open your inbox.
  2. Navigate to an email from us and click the "Add" button next to our email address
  3. If not there already, copy and paste our email address into the email field and click "Save"
  4. A dialogue box may appear with the words "Contact was Added" beside a green checkmark. Click “OK” to close the dialogue box
  5. The email address has now been entered into your Yahoo! address book.
  Microsoft Office Outlook 2007
  1. Open your inbox
  2. Open the “Tools” menu and click "Options"
  3. On the “Preferences” tab under “Email” click “Junk Email”
  4. Click the “Safe Senders” or “Safe Recipients” tab and select “Add”
  5. In the “Enter an e-mail address or Internet domain name to be added to the list” box, copy and paste our email address and click OK
  6. The email address has now been added to your contacts list.
  AOL Mail
  1. Open your inbox
  2. Navigate to one of our emails to you. Hover over our email address in the “From” section to open up a small dropdown.
  3. Click “Add contact” to confirm
  4. The email address has now been added to your Contacts list
  Google Mail
  1. Open your inbox
  2. Navigate to an email from us
  3. Click on the "More options" link next to the date
  4. Click on "Add sender to Contacts list" in the options list
  5. The email address has now been entered into your Gmail contacts list.
  
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  I’m having problems signing in. What can I do?
  
  If you have an account with us, please make sure you are using the same email address and password as you used when setting your account up.
  If you can't remember your password, you can use the 'forgotten password' link on the sign-in page to reset your password. Click here to get to the sign-in page, and then follow the steps.
  If you don't have an account you can set one up here. This means you have all your order history and details in one place.
  If you're still having problems signing in to your account, please contact us and we'll be happy to help.
  
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  I'm experiencing issues using the website
  We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help:
  Try opening a new browser session if this doesn't work open an incognito window (Google) or New InPrivate window (Edge)
  Clear your cache and cookies
  Deactivate any plugins
  Check your HTTPS settings
  Clear your temporary files
  Try on an alternative device such as a mobile phone, desktop PC, laptop, or tablet.
  Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account.
  If you've tried all the above and are still struggling, please get in touch with our Customer Services team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
  
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  I'm experiencing issues with the App
  
  We're sorry to hear you are experiencing problems with our App. Please check that you're using the most up-to-date version of the app.
  If you find that you're still experiencing technical difficulties, we'd recommend you try deleting the app and reinstalling it. This tends to resolve most customer issues.
  If the problem persists, please get in touch with our Customers Services team. We'd need to know more about what device you're using, and what errors you're seeing so we can flag the issue with our support teams. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you.
  
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Neem contact met ons op

UK Delivery	Last Date for Guaranteed Delivery	Order Before
Standard Delivery	19th December	23:59
Express Delivery - 48 Hours	21st December	21:00
Next Day Delivery by DPD	22nd December	21:00
Next Day Delivery by Evri	22nd December	21:00
Oversized Delivery (Light & Large)	19th December	23:59
Oversized Delivery	19th December	23:59
2 Man Delivery	13th December	23:59

Overseas & International Delivery	Last Date for Guaranteed Delivery
Australia	5th December
Austria	13th December
Belgium	13th December
Bulgaria	4th December
Canada	10th December
China	11th December
Croatia	7th December
Cyprus	14th December
Czech	14th December
Denmark	11th December
Estonia	5th December
Finland	10th December
France	15th December
Germany	14th December
Greece	5th December
Hong Kong	11th December
Hungary	14th December
India	11th December
Ireland	15th December
Israel	9th December
Italy	13th December
Japan	6th December
Latvia	1st December
Lithuania	5th December
Luxembourg	13th December
Malaysia	9th December
Malta	14th December
Netherlands	13th December
New Zealand	5th December
Norway	1st December
Poland	8th December
Portugal	9th December
Romania	13th December
Singapore	11th December
Slovakia	14th December
Slovenia	7th December
Spain	12th December
Saudi Arabia	11th December
Sweden	9th December
Turkey	6th December
United Arab Emirates (UAE)	11th December
United States of America (USA)	7th December

Delivery Options	Order Before	Delivery Times	Cost
Standard Delivery	23:59	3 to 7 days	£4.99
Express Delivery	21:00	48 hours	£7.99
Next Day Delivery	21:00	Next day	£9.99
Next Day Delivery by DPD	21:00	Next day	£11.99
Click & Collect Spend £100 and receive a £5 voucher to spend in-store. *Terms Apply	23:59	3 to 7 days	£4.99
Oversized Delivery (Light & Large by EVRI)	23:59	3 to 7 days	£9.99
Oversized Delivery	23:59	3 to 14 working days	£19.99
2 Man Delivery	23:59	3 to 14 working days	£39.99

BRAND PARTNER	RETURNS INSTRUCTION
The Ace Supply Co.	Please return items to the following address: Warehouse, Unit A3/4 Southmoor Industrial Estate, Southmoor Road, Wythenshawe, Manchester, M23 9XD
Activity Superstore	To make a return, please reach out to our Customer Services team.
Alan Symonds and Company Ltd	Please return items to the following address: Alan Symonds & Company Ltd Westminster House, Bakewell Road, Orton Southgate, Peterborough, PE2 6WA
Arora Design Limited	Please return items to the following address: Arora Design Ltd, Buccleuch Mills, Langholm Dumfriesshire DG13 0EB
Aye Do Ltd	Please return items to the following address: 13 Murieston Green, Murieston, Livingston, EH54 9EQ
Babymore	To make a return, please reach out to our Customer Services team.
Baltic Pine / Comfy Living	To make a return, please reach out to our Customer Services team.
Birlea Furniture Limited	To make a return, please reach out to our Customer Services team.
Boxer	Please make returns to the following address: Boxer Gifts, Swinnow Lane, Leeds, LS13 4BS
Bunty Pet Products Ltd	Please return items to the following address: Unit 1, St Mary's Industrial Park, Talbot Road, Newton, Hyde, SK14 4HN
Cannondale	Please return items to the following address: Cannondale UK - Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU
Corporate Trade Solutions	Return using our portal HERE
Craghoppers	Return using our portal HERE
Crafters Companion Ltd	Please return items to the following address: Crafters Companion, St Cuthbert's Way, Aycliffe Business Park, Newton Aycliffe, DL5 6XW
Create Your World Ltd	Please return items to the following address: Create Your World Ltd, Units 4-6 Deneside Business Park, Wolsingham, Bishop Auckland, Co Durham, DL13 3BF
Dare 2b	Return using our portal HERE
Designer Travel Goods	Return using our portal HERE
Dezac Ltd	To make a return, please reach out to our Customer Services team.
Digitek Trading Ltd	To make a return, please reach out to our Customer Services team.
Downland Bedding Co Ltd	Please return items to the following address: Downland Bedding Co. Ltd, 23 Blackstock Street, Liverpool, L3 6ER
Dreams 'n' Drapes	Please return items to the following address: JRS Online Returns, Unit 1-2 Cleggs lane Industrial Estate, Ravenscraig Road, LIttle Hulton, Manchester, M38 9PU
Extra UK	Please return items to the following address: Extra UK, Domino House, Morris Close, Park Farm Ind Est, Wellingborough, NN8 6XF
Firelog Limited	Please return items to the following address: Returns Dept at House of Fraser, Willowtree Marina, West Quay Drive, Hayes, Middlesex, UB4 9TA,
Fizz Creations	Please return items to the following address: Fizz Creations, 6 Commerce Way, Lancing, BN15 8TA
Gablemere Ltd	To make a return, please reach out to our Customer Services team.
GAME	Please return items to the following address: Returns Department - Game Retail Limited Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ
Gardeco Ltd	Please return items to the following address: Gardeco Warehouse, Units 7 & 8, Gemini Business Park, Stourport Road, Kidderminster, DY11 7QL
Gem Order Limited	Please return items to the following address: Gem Order Limited, 5B The Courtyard, Reddicap Trading Estate, Sutton Coldfield, Birmingham, B75 7BU
Get The Label	Please return items to the following address: Returns department, GET THE LABEL, 22 Leacroft Road, Birchwood, Warrington, WA3 6PJ
Greenside Packaging	To make a return, please reach out to our Customer Services team.
Gul	Please return items to the following address: Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR
High Street TV	Please return items to the following address: High Street TV Corby, PO Box 7903, CORBY, NN17 9HY
Home Curtains UK Ltd	Please ensure that items are returned exactly as they are received. Please return items to the following address: Home Curtains, Stoney street, Sutton in Ashfield, Nottingham, NG17 4GH
I-Ride	Please return items to the following address: Swallow Enterprise Park, Diamond Drive, Lower Dicker, East Sussex, BN27 4EL
IGSM Ltd	Please return items to the following address: 1 Dewar Court, Astmoor, Runcorn, WA71PT
International Bullion and Metal Brokers	Returns will be eligible for refund only, no exchanges are available for this product. Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons. Please return items to the following address: PO BOX 64378, LONDON, EC1NP 1NE
J and R Sports	Please return items to the following address: SDMP Customer Service, C/O J & R Sports Limited, Unit 4 Vesty Business Park, Vesty Road, Aintree, Merseyside, L30 1NY
JS International Ltd	Please return items to the following address: JS International Ltd, Unit B 3 Regal Way, Watford, WD24 4YJ
Kipfold Limited	Please return items to the following address: Kipfold Ltd, Cheetwood House, Cheetwood Road, Manchester, M8 8AQ
Lassic Ltd	To make a return, please reach out to our Customer Services team.
Lloyd Pascal and Company Limited	Please return items to the following address: Lloyd Pascal, Elan House, Park Lane, Castle Vale, Birmingham, B35 6LJ
Lonsdale	Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG
Lucky Dip Ltd	Please return items to the following address: Lucky Dip, Unit 1B Brunt Street, Mansfield, Nottinghamshire, NG18 1AX
Mashco Ltd	To make a return, please reach out to our Customer Services team.
Meroncourt Europe	Please return items to the following address: Meroncourt Europe Limited, Unit 2A, Portland Industrial Estate, Arlesey, Bedfordshire, SG15 6SG
Momentum Hyper	Please return items to the following address: RideMinded UK, Alexandra House, 36a Church Street, Chelmsford, Essex, CM2 7HY
MV Sports	To make a return, please reach out to our Customer Services team.
Pacific Cycle	Please return items to the following address: Pacific Cycle UK – Returns Vantage Way Poole Dorset UNITED KINGDOM BH12 4NU
Peers Hardy	Please return items to the following address: Peers Hardy UK Ltd, Customer Services Dept, Unit 4, Precision House, Starley, Solihull, B37 7GN
Phoenox Textile Ltd	Please return items to the following address: Phoenox Textile Ltd, Spring Grove Mills, Clayton West, Huddersfield, HD8
Premier Decorations	Please return items to the following address: Premier Decorations Ltd, Premier House, Braintree Road, Ruislip, Middlesex, HA4 0EJ
Prestige Touch	Please return items to the following address: Linmar House, East Portway Business Park, Andover, SP10 3LU
Pure Electric	A Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand. Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made. Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged.
Raleigh	A Raleigh Return Number must be obtained before any return is sent back to the Partner Brand. To obtain your Raleigh Return Number please reach out to our Customer Services team.
Rashmian Ltd	Please return items to the following address: Rashmian Ltd, Unit J Braintree Industrial Estate, Braintree Road, Ruislip, HA4 0EJ
Regatta	Return using our portal HERE
Rewards and Gifts Ltd	Technology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR ) Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product. Please return items to the following address: P1 4&5, Heywood Distribution Park, Heywood, Lancashire, OL10 2TT
Robbie Toys	Returns must be made unused and still boxed. Please return items to the following address: Robbie Toys Ltd, Unit 1 The Lane, Manston Business Park, CT12 5EZ
Rock Luggage	Please return items to the following address: 24 Wadsworth Road, Greenford, Middlesex, UB6 7JD
Rockport	Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG
Sabichi Homewares Limited	Please reach out to our Customer Services team.
S Green & Sons	Please return items to the following address: 20 Commercial Rd, London, N18 1TP
Shankar (UK) Ltd	Please return items to the following address: Shankar UK, 63 Major Street, Wolverhampton, WV2 2BL
Snowtime	Please return items to the following address: Trans-Continental Group Ltd, (behind Nutrition Group), Olympic Way, Off Clifton Road, Blackpool, Lancashire FY4 4QE
Spencer Grace	For Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products. 0800 731 0006 [email protected] Please return items to the following address: Spencer Grace, C/O AM Fright, Unit 5 MIFT, Westinghouse Rd, Trafford Park, Manchester, M17 1DY
Sports Directory	Please return items to the following address: Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG
Tyrone Textiles	Curtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund. Please return items to the following address: 30-31 Riverwalk Business Park, Riverwalk Road, Enfield, EN3 7QN
Upgrade Bikes	Please use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition. Please return items to the following address: Upgrade Bikes, AB Star Road, Partridge Green, West Sussex, RH13 8RA
Valbonne Lingerie	Returns are only accepted if unworn and in original packaging. Please return items to the following address: 54/56 Stocks Street, Cheetham Hill, Manchester, M8 8QJ
VeloBrands	Please return items to the following address: VeloBrands Ltd, Copplestone Mills, Copplestone, Devon, EX17 5NF
Welcome Furniture	To make a return, please reach out to our Customer Services team.
Weybury Hidreth Limited	Please reach out to our Customer Services team regarding faulty returns. Other wise please return items to the following address: Weybury Hildreth, Bay 1, Building 47, Second Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7UZ
ZyroFisher	Please return items to the following address: ZyroFisher, Roundhouse Road, Faverdale Industrial Estate, Darlington, DL3 0UR

Customer, you	You, the customer accessing and/or using the Website.
Website	www.flannels.com
Seller, us, we	Purchases paid for using a debit/credit card are sold to You by Wareshop2 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 09870840 Registered Location: England VAT Number: GB 231 5087 33). Purchases paid for using a credit product provided by Frasers Group Financial Serviced Limited, such as Studio Pay and Frasers Plus, are sold to You by Wareshop3 Limited (Registered Address: Unit A, Brook Park East, Shirebrook, NG20 8RY Company Number: 12299567 Registered Location: England VAT Number: 125688644).
Website Operator	The Flannels Group Ltd. registered address is The Flannels Group Ltd. Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. Company Number 03406347, Registered location: England.
Customer Services	Contact Us

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Cookie/tracking technology name	Category [strictly necessary, performance, functionality, third party]	Purpose
Criteo, Facebook and Google	Third party	These partners use cookies to provide you with personalised adverts when you visit other selected websites. Banner advertising appears on websites which we are affiliated with and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history on our website.
Affiliate Window and Google	Third Party	Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
User Replay	Third Party	These cookies enable us to track individual customer journeys on our website (excluding any checkout pages) which are used to identify and fix bugs to make the online experience better for customers.
Google Analytics	Third Party	Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. The information stored by these cookies can be seen only by the relevant teams at The Flannels Group Limited and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website. For more information on the use of Google Analytics, please see: Google's Privacy & Terms Safeguarding your data
Facebook, Twitter, Instagram and YouTube	Third Party	Social sharing, social login and other social media services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
Crazy Egg	Third Party	These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use.
ASPXANONYMOUS, [Website]_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie	Strictly Necessary	These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers
AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_AnonymousUserCurrency	Functionality	These cookies are used to remember your selected preferences and what messages you have already seen so they aren’t shown again.
ak_bmsc, TS01a19d95	Functionality	These cookies are used to protect our website against bots.

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How we use Cookies and other tracking technologies

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