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    • Brand Partner Returns
      Brand Partner Returns
      Returns - Bought from a Brand Partner

      If you’ve had items delivered to you from one of our brand partners, please see additional information below on how to return those items.

      Returns policy overview

      • Returns will be eligible for refund only, no exchanges are available for these items
      • Items must not be used, worn or washed
      • Items must be in original packaging and all tags attached
      • Personalised items will not be accepted unless text is incorrect, or the item is faulty
      • Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons
      • Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned
      BRAND PARTNERRETURNS INSTRUCTION
      The Ace Supply Co.Please return items to the following address:
      Warehouse,
      Unit A3/4 Southmoor Industrial Estate,
      Southmoor Road,
      Wythenshawe,
      Manchester,
      M23 9XD
      Activity SuperstoreTo make a return, please reach out to our Customer Services team.
      Alan Symonds and Company LtdPlease return items to the following address:
      Alan Symonds & Company Ltd
      Westminster House,
      Bakewell Road,
      Orton Southgate,
      Peterborough,
      PE2 6WA
      Arora Design LimitedPlease return items to the following address:
      Arora Design Ltd,
      Buccleuch Mills,
      Langholm
      Dumfriesshire
      DG13 0EB
      Aye Do LtdPlease return items to the following address:
      13 Murieston Green,
      Murieston,
      Livingston,
      EH54 9EQ
      BabymoreTo make a return, please reach out to our Customer Services team.
      Baltic Pine / Comfy LivingTo make a return, please reach out to our Customer Services team.
      Birlea Furniture LimitedTo make a return, please reach out to our Customer Services team.
      BoxerPlease make returns to the following address:
      Boxer Gifts,
      Swinnow Lane,
      Leeds,
      LS13 4BS
      Bunty Pet Products LtdPlease return items to the following address:
      Unit 1,
      St Mary's Industrial Park,
      Talbot Road,
      Newton,
      Hyde,
      SK14 4HN
      CannondalePlease return items to the following address:
      Cannondale UK - Returns
      Vantage Way
      Poole
      Dorset
      UNITED KINGDOM
      BH12 4NU
      Corporate Trade Solutions

      Return using our portal HERE

      CraghoppersReturn using our portal HERE
      Crafters Companion LtdPlease return items to the following address:
      Crafters Companion,
      St Cuthbert's Way,
      Aycliffe Business Park,
      Newton Aycliffe,
      DL5 6XW
      Create Your World LtdPlease return items to the following address:
      Create Your World Ltd,
      Units 4-6 Deneside Business Park,
      Wolsingham,
      Bishop Auckland,
      Co Durham,
      DL13 3BF
      Dare 2bReturn using our portal HERE
      Designer Travel Goods

      Return using our portal HERE

      Dezac LtdTo make a return, please reach out to our Customer Services team.
      Digitek Trading LtdTo make a return, please reach out to our Customer Services team.
      Downland Bedding Co LtdPlease return items to the following address:
      Downland Bedding Co. Ltd,
      23 Blackstock Street,
      Liverpool,
      L3 6ER
      Dreams 'n' DrapesPlease return items to the following address:
      JRS Online Returns,
      Unit 1-2 Cleggs lane Industrial Estate,
      Ravenscraig Road,
      LIttle Hulton,
      Manchester,
      M38 9PU
      Extra UKPlease return items to the following address:
      Extra UK,
      Domino House,
      Morris Close,
      Park Farm Ind Est,
      Wellingborough,
      NN8 6XF
      Firelog LimitedPlease return items to the following address:
      Returns Dept at House of Fraser,
      Willowtree Marina,
      West Quay Drive,
      Hayes,
      Middlesex,
      UB4 9TA,
      Fizz CreationsPlease return items to the following address:
      Fizz Creations,
      6 Commerce Way,
      Lancing,
      BN15 8TA
      Gablemere LtdTo make a return, please reach out to our Customer Services team.
      GAMEPlease return items to the following address:
      Returns Department - Game Retail Limited
      Unity House, Telford Road,
      Basingstoke,
      Hampshire,
      RG21 6YJ
      Gardeco LtdPlease return items to the following address:
      Gardeco Warehouse,
      Units 7 & 8,
      Gemini Business Park,
      Stourport Road,
      Kidderminster,
      DY11 7QL
      Gem Order LimitedPlease return items to the following address:
      Gem Order Limited,
      5B The Courtyard,
      Reddicap Trading Estate,
      Sutton Coldfield,
      Birmingham,
      B75 7BU
      Get The LabelPlease return items to the following address:
      Returns department,
      GET THE LABEL,
      22 Leacroft Road,
      Birchwood,
      Warrington,
      WA3 6PJ
      Greenside PackagingTo make a return, please reach out to our Customer Services team.
      GulPlease return items to the following address:

      Gul Watersports Ltd.,
      Stadium House,
      Aspen Way,
      Yalberton Industrial Estate,
      Paignton,
      Devon,
      TQ4 7QR

      High Street TVPlease return items to the following address:
      High Street TV Corby,
      PO Box 7903,
      CORBY,
      NN17 9HY
      Home Curtains UK LtdPlease ensure that items are returned exactly as they are received.
      Please return items to the following address:
      Home Curtains,
      Stoney street,
      Sutton in Ashfield,
      Nottingham,
      NG17 4GH
      I-RidePlease return items to the following address:
      Swallow Enterprise Park,
      Diamond Drive,
      Lower Dicker,
      East Sussex,
      BN27 4EL
      IGSM LtdPlease return items to the following address:
      1 Dewar Court,
      Astmoor,
      Runcorn,
      WA71PT
      International Bullion and Metal BrokersReturns will be eligible for refund only, no exchanges are available for this product.
      Unless faulty or damaged, pierced jewelry cannot be returned for hygiene reasons.
      Please return items to the following address:
      PO BOX 64378,
      LONDON,
      EC1NP 1NE
      J and R Sports
      Please return items to the following address:
      SDMP Customer Service,
      C/O J & R Sports Limited,
      Unit 4 Vesty Business Park,
      Vesty Road,
      Aintree,
      Merseyside,
      L30 1NY
      JS International LtdPlease return items to the following address:
      JS International Ltd,
      Unit B 3 Regal Way,
      Watford,
      WD24 4YJ
      Kipfold LimitedPlease return items to the following address:
      Kipfold Ltd,
      Cheetwood House,
      Cheetwood Road,
      Manchester,
      M8 8AQ
      Lassic LtdTo make a return, please reach out to our Customer Services team.
      Lloyd Pascal and Company LimitedPlease return items to the following address:
      Lloyd Pascal,
      Elan House,
      Park Lane,
      Castle Vale,
      Birmingham,
      B35 6LJ
      LonsdalePlease return items to the following address:
      Sports Directory,
      Unit 5 Butterly Avenue,
      Questor,
      Dartford,
      Kent,
      DA1 1JG
      Lucky Dip LtdPlease return items to the following address:
      Lucky Dip,
      Unit 1B Brunt Street,
      Mansfield,
      Nottinghamshire,
      NG18 1AX
      Mashco LtdTo make a return, please reach out to our Customer Services team.
      Meroncourt EuropePlease return items to the following address:
      Meroncourt Europe Limited,
      Unit 2A,
      Portland Industrial Estate,
      Arlesey,
      Bedfordshire,
      SG15 6SG
      Momentum HyperPlease return items to the following address:
      RideMinded UK,
      Alexandra House,
      36a Church Street,
      Chelmsford,
      Essex,
      CM2 7HY
      MV SportsTo make a return, please reach out to our Customer Services team.
      Pacific CyclePlease return items to the following address:
      Pacific Cycle UK – Returns
      Vantage Way
      Poole Dorset
      UNITED KINGDOM
      BH12 4NU
      Peers HardyPlease return items to the following address:
      Peers Hardy UK Ltd,
      Customer Services Dept,
      Unit 4, Precision House,
      Starley,
      Solihull,
      B37 7GN
      Phoenox Textile LtdPlease return items to the following address:
      Phoenox Textile Ltd,
      Spring Grove Mills,
      Clayton West,
      Huddersfield,
      HD8 
      Premier DecorationsPlease return items to the following address:
      Premier Decorations Ltd,
      Premier House,
      Braintree Road,
      Ruislip,
      Middlesex,
      HA4 0EJ
      Prestige Touch

      Please return items to the following address:

      Linmar House,
      East Portway Business Park,
      Andover,
      SP10 3LU
      Pure ElectricA Pure Electric pre-paid collection must be arranged in order to return any purchase to the Partner Brand.

      Please reach out the our Customer Services team stating your reason for return and a date you are available for the collection to be made.

      Please note items are to be returned in their original packaging, in a resalable condition, and securely packaged.

      RaleighA Raleigh Return Number must be obtained before any return is sent back to the Partner Brand.

      To obtain your Raleigh Return Number please reach out to our Customer Services team.

      Rashmian LtdPlease return items to the following address:
      Rashmian Ltd,
      Unit J Braintree Industrial Estate,
      Braintree Road,
      Ruislip,
      HA4 0EJ
      Regatta

      Return using our portal HERE

      Rewards and Gifts LtdTechnology products - We will not accept any returned products with personal information on the item, such as iCloud locked, personal photos or any other personal information (GDPR )
      Health & Beauty – we will not accept Fragrance returns if opened or partly used unless there is a problem or fault with the product.
      Please return items to the following address:
      P1 4&5,
      Heywood Distribution Park,
      Heywood,
      Lancashire,
      OL10 2TT
      Robbie ToysReturns must be made unused and still boxed.
      Please return items to the following address:
      Robbie Toys Ltd,
      Unit 1 The Lane,
      Manston Business Park,
      CT12 5EZ
      Rock LuggagePlease return items to the following address:
      24 Wadsworth Road,
      Greenford,
      Middlesex,
      UB6 7JD
      RockportPlease return items to the following address:
      Sports Directory,
      Unit 5 Butterly Avenue,
      Questor,
      Dartford,
      Kent,
      DA1 1JG
      Sabichi Homewares LimitedPlease reach out to our Customer Services team.
      S Green & SonsPlease return items to the following address:
      20 Commercial Rd,
      London,
      N18 1TP
      Shankar (UK) LtdPlease return items to the following address:
      Shankar UK,
      63 Major Street,
      Wolverhampton,
      WV2 2BL
      SnowtimePlease return items to the following address:
      Trans-Continental Group Ltd, (behind Nutrition Group),
      Olympic Way,
      Off Clifton Road,
      Blackpool,
      Lancashire
      FY4 4QE
      Spencer GraceFor Zinc products, the manufacturer must be contacted for repairs and replacements of faulty products.
      0800 731 0006
      info@hy-pro.co.uk
      Please return items to the following address:
      Spencer Grace,
      C/O AM Fright,
      Unit 5 MIFT,
      Westinghouse Rd,
      Trafford Park,
      Manchester,
      M17 1DY
      Sports Directory
      Please return items to the following address:
      Sports Directory,
      Unit 5 Butterly Avenue,
      Questor,
      Dartford,
      Kent,
      DA1 1JG
      Tyrone TextilesCurtains must be new, unused and not altered and returned with original packaging. Any curtains with pencil pleat heading the tape must not be pulled otherwise they cannot be accepted for a refund.
      Please return items to the following address:
      30-31 Riverwalk Business Park,
      Riverwalk Road,
      Enfield,
      EN3 7QN
      Upgrade BikesPlease use the provided returns label to make any returns, and ensure that the goods are returned in a re-saleable condition.
      Please return items to the following address:
      Upgrade Bikes, AB Star Road,
      Partridge Green,
      West Sussex,
      RH13 8RA
      Valbonne LingerieReturns are only accepted if unworn and in original packaging.
      Please return items to the following address:
      54/56 Stocks Street,
      Cheetham Hill,
      Manchester,
      M8 8QJ
      VeloBrands
      Please return items to the following address:
      VeloBrands Ltd,
      Copplestone Mills,
      Copplestone,
      Devon,
      EX17 5NF
      Welcome FurnitureTo make a return, please reach out to our Customer Services team.
      Weybury Hidreth LimitedPlease reach out to our Customer Services team regarding faulty returns. Other wise please return items to the following address:
      Weybury Hildreth,
      Bay 1,
      Building 47,
      Second Avenue,
      The Pensnett Estate,
      Kingswinford,
      West Midlands,
      DY6 7UZ
      ZyroFisherPlease return items to the following address:
      ZyroFisher,
      Roundhouse Road,
      Faverdale Industrial Estate,
      Darlington,
      DL3 0UR
      S
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