Hoe kunnen we je helpen?

Our delivery partners attempt to deliver your order three times. 

Sometimes there may be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Sometimes an order gets damaged during transport and cannot be delivered.

You can check the reason for the return using the tracking link you received in the shipping email.

If for any reason they are unsuccessful, they will leave a business card to inform you that your order is being returned to us. 

Unfortunately, an order returned to us by the courier cannot be reshipped to our customers, but will be fully refunded as soon as the warehouse team has processed the order. 

If you need the items, we ask you to place a new order.